Since starting the business in 2009 I have maintained a heavy focus on all operational aspects of the company, ensuring our business-critical systems provide the necessary functionality required to run the services we provide to customers. In terms of responsibilities, I oversee the Accounts, Engineering and Service departments, but I also work as the head of the Networking team and get involved in projects, sales opportunities and installations of large-scale networking and cabling requirements.
Historically I’ve found working with what could be termed as ‘traditional’ sales people can be challenging because too many of them say “yes” when the real answer is no. This approach is likely to put a customer in a position where they sign up to something only to find out there are going to be additional costs, the time scale has increased, or the company have never really done a project of this type before and subsequently the project runs into complications. It means a lot to us that as a business we do not take this approach and I’m proud that the people I work with are honest with customers from the word go. They will say if there is a project we can or can’t do, or if we can’t meet the time scale or budget. What we have gained working in this way is a client base who trusts us, and we very rarely underdeliver a solution.